| General Questions |
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1. What steps do you take
to provide security for customer data? |
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GetMyTime is committed to keeping your data
secure. We treat your data with as much care as we treat our own data.
SSL encryption is used on pages where sensitive information is being
passed. Unique usernames and passwords are required in order to gain
access to any data. We will not sell or otherwise share any of your
information with any 3rd parties without first gaining your consent.
Return to General Questions |
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2. Who exactly is GetMyTime?
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As a small technology consulting company
a few years ago, our staff became very frustrated with the frequent
crashes of the QuickBooks® Timer. New versions of QuickBooks were
released, but always with the same inferior timer application. Additionally,
some staff members were using Mac computers leaving them no way
to use the timer.
We decided the only way to properly address
the issue was to build a replacement timer that was web based. Our
staff loved the stability of the application and the additional
features we added.
While reviewing the QuickBooks® message boards,
we realized that many other small businesses were having the same
problems we were. So we decided to make the application available
for public use. We added many additional reporting features and
different methods of time entry for ease of use. GetMyTime has since
been spun off on its own and has been providing this valuable service
for over 2 years now.
Return to General Questions |
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3. Can my company install
GetMyTime on our own server? |
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GetMyTime is only available as a subscription
based service. There are currently no plans to offer the service as
a stand alone, downloadable application. A subscription based service
allows us to make new enhancements immediately available to all users.
Additionally it allows us to troubleshoot any technical issues more
expeditiously.
Return to General Questions |
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4. What are GetMyTime's hours
of Support? |
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Our main hours of support are 8:00 am to 5:00
pm U.S. Eastern Time.
We do monitor our Web Site and email through out the day, so please
allow us 24 hours to repond to your Support, Sales and Suggestion
emails.
GetMyTime observes the following Holiday schedule and will not be
responding to support emails.
- New Years Day, January 1
- Memorial Day
- Independence Day, July 4
- Labor Day
- Thanksgiving, November
- Christmas, December 24-25
Return to General Questions |
| Time Entry Questions |
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1.Once the time entry has
been 'Approved', is there a way to change that entry?
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After the time has been approved, and before
the entry has been Exported to QuickBooks®, the time entry can be
Reopened by the Admin. The Approved/Unexported Time link available
to the Admin gives the option to Reopen any time entry that meets
this criteria. There is no way to edit the time entry after it has
been Exported to QuickBooks®. This is designed to preserve the integrity
of the user's time data.
Return to Time Entry Questions |
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2. In my weekly timesheet
view, I have entries that show no time. Why is this? |
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By clicking on that '0' you can quickly create
a new time entry with the Customer:Job and Date information already
prefilled. This is just another shortcut to allow you to enter and
manipulate your time more quickly. See
a visual of this in our demo.
There is also the possibility that you have an entire row of times
that are '0'. This is created by setting the Search Criteria setting
of 'Include all Recent Configurations in Report' to 'Yes'. This is
helpful when using this report for entering time and not having to
set the configurations each time you desire a new time entry for the
current week viewed. If you want these '0' entries deleted altogether
from the Report, just set this Search Criteia settiing to 'No'. If
you want to delete the entries from the Recent Configurations list,
go to the Profile page and click on 'Edit Configurations' and delete
them from the list presented.
Return to Time Entry Questions |
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3. Why can't a zero time
be entered as a legitimate time for an activity? |
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We envision GMT as a time tracking system that
coordinates with Quick Books. Because of this a user must enter time
attached to some client with a specific task. A zero amount of time
attached to any client and task would be very confusing for tracking
purposes. We recommend creating a Client along with tasks and subtasks
in Quick Books that would reflect the kind of activities the users
could be doing that day. An example could be vacation, sick, personal
day etc. This will allow tracking as well as make it clear to the
administrator that the user has put their time in accurately for that
particular day.
Return to Time Entry Questions |
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4. How do I delete a time
entry or a group of time entries? |
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Time Enties can be edited or deleted by navigating
to the time entry from either the Search/Approve Time or the Weekly
Timesheet Report. Click the Delete Entry button at the top of the
form in the Single Time entry screen. To delete multiple time entries
it is the easiest to pull up the Search/Approve Time Report and check
the delete box next to each time you wish to delete and then click
the Delete Button. The Delete button will delete any boxes checked
on the entire page and not just those checked in the table directly
above the Delete button.
Once time has been approved, the Delete Entry button is not presented
for the user to delete the entries unless the Administrator goes to
the Approved/Unexported Time Page and clicks the ReOpen check box
by the desired entries to reopen. Once the Time Entry has been exported
back to Quick Books, there is no way to delete or edit that time entry.
Return to Time Entry Questions |
| User Profile Questions |
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1. How does the Configuration
Drop down box get populated? |
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Each user has the opportunity to adjust the
days to save their unique time configuration entries in the Profile
Page. The Configuration Drop down box consists of these entries in
alphabetical order for the number of days the employee chooses. There
is provided a link in the Profile Page that the user can edit this
list and delete entries they no longer wish to show up in the drop
down box.
Return to User Profile Questions |
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2. How do I see my password
or what do I do if I forget my password? |
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The 'Forgot Your Password' link on the login
page is the only time that your password is presented in visible form.
Your username and password will be sent to your email address provided
it matches the email address you have given us in your profile. It
is x'ed out for security purposes otherwise.
Return to User Profile Questions |
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3. Can GMT be used off and
on all day without logging in each time? |
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Yes. There is a 'cookie' set that will keep
your session open with GMT for the calendar day. This cookie is deleted
when you log out. Simply do not log out during the day if you wish
to continue to use GMT without having to log back in. You can shut
your browser down or use it to access other web sites and then return
to GMT without any login needs. You can even have multiply browser
windows open to GMT if desired.
Return to User Profile Questions |
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4. In the profile section
what does "Days to Save Unique Recent Time Entry Configurations"
mean? |
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As you fill out time entries, we present a
"recent configurations" list to you. This brings back historical
time entries, and allows you to quickly assign them to new time entries.
It automatically sets client, task, class and billable/non-billable
status for you. The "Days to Save Unique Recent Time Entry Configurations"
setting lets us know how far back you want us to record these recent
transactions. Once you have at least one time entry in the system,
you'll see it appear.
Return to User Profile Questions |
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5. Is it possible to have
GetMyTime automatically open to a specific page after log in?
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Yes. Go to the User Profile Page in GetMyTime.
In the section marked Default Settings, select the intial page from
the drop down box of entries in the 'Set as Initial Page after log
in:' row.
Return to User Profile Questions |
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6. Why do I have Stranded
Users? |
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Stranded users occur when employee name information
is changed in QuickBooks®. Any simple change can cause a stranded
user, i.e. the addition or removal of a person's middle initial, a
space being added or taken away, a name change, or the removal of
an employee from QuickBooks®. When this happens, GetMyTime and QuickBooks®
have a discrepancy which needs to be resolved. To resolve this issue,
the stranded user must be removed.
Return to User Profile Questions |
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7. How do
I remove a stranded user? |
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To remove stranded users that have had
any type of name change in QuickBooks®:
1. Go to the bottom of the Stranded Users Page
2. In the First Drop Down ''Replace Original User ID'' - Select
the User whose name has changed.
3. In the Second drop down ''With User'' - select the user that
the stranded entries need to be integrated with.
To remove stranded users From GetMyTime that
have been removed from QuickBooks®:
1. Go to the Admin Menu
2. Select option 9 ''Delete Time Entries''
3. On the ''Delete time entries'' page keep all the drop down entry
defaults.
4. Select the ''All Previous Users'' radio button
***Please Note: If an employee leaves your
company and you still want to keep their time entries you should
disable their account with GetMyTime and Leave them in QuickBooks®.
You should not import their time into any other account. This will
cause the other users setting to be overwritten.
Return to User Profile Questions
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8. How do I add employees?
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New employees must first be added inside of
QuickBooks®. Then you must export a new .iif file from QuickBooks®
and upload this new .iif file into GetMyTime. Finally one of the company
admins must log in to GetMyTime and click on the Employee Roster.
Return to User Profile Questions |
| Administrative Type Questions |
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1. How do you remove an
employee from showing up on the GMT drop down lists? |
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Go to the "Employee Roster" link.
Click on the individual's name. Where it says "Timer Enabled"
- switch it from "Yes" to "No". This will disable
that employee from using GMT and also remove their name from the drop
down lists of names in the search and time entry pages. If you desire
to remove the employee from GMT altogether you will need to first
disable them in Quick Books and then Update the new .iif file to GMT.
Return to Administrative Type Questions
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2. Is software currently
available to run GMT on our local servers? |
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The GMT application was not originally developed
with the intent of porting it to other servers, so this would require
some custom development to get the system ready for use on a local
server. While that is not a problem, it does mean a sizeable upfront
investment for your organization. To operate our software on local
servers you will need to be running Windows NT or Windows 2000, along
with a licensed copy Microsoft's SQL Server 7.0. Contact us at http://getmytime.com/sales.asp
with inquiries. Advantages of using GetMyTime as a centrally hosted
application: A. You can access the service from anywhere in the world
with a web connection. No special software needed. B. Any time we
make an update to the software or add a new feature, its instantly
available for you the next time you log in. No more annoying service
packs or upgrades to download. C. A centralized service helps to keep
our costs down which means we can offer the service to you at an extremely
low price.
Return to Administrative Type Questions
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3. Does export to QB create
IIF per employee? or per selected time? |
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All employees and their respective time entries
are included in the same .iif file each time you export. QuickBooks®
reads the .iif file and enters time for each user as included in the
.iif file. The .iif file that is created each time you create an
export file will contain only time entries that have not been previously
included in an earlier export file and that have been marked 'Approved'.
You can also set the date thru which the available time entries are
included in the export file.
Return to Administrative Type Questions
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4. Is there some way to
inform the users of delinquent time for the previous week of work?
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The User/Project Time Report was created for
this purpose. Once the report is run with the parameters that you
specify, you have the choice to send emails to specific users letting
them know about the deficiency of their time for the date range you
chose. You also receive an admin email with the details as well as
the employees names that received the email. The users have a version
of this report available to them also. It does not have an email
section but it will show them their time and deficiencies as per their
parameters.
Return to Administrative Type Questions
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5. I need to cancel an employee
and add another one. How do I do this? |
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New employees must first be added as an employee
in QuickBooks®. Then you must import a new QuickBooks® file into GetMyTime.
After that, you should go into the employee roster on GetMyTime and
activate that particular employee.
Return to Administrative Type Questions
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6. Do I need a web server?
If not, how do I get the data imported and exported? |
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GetMyTime.com has been designed as a remotely
hosted service. You do not need to use your own web server. All data
is uploaded to the site via your QuickBooks® .iif file via a secure
connection. When you're ready to bring time entries back into QuickBooks®,
that data is exported into downloadable files. These files may be
brought into QuickBooks® at any time.
Return to Administrative Type Questions
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7. Is there any way to preserve
the line breaks in the memo section of the time entry when importing
data back to QB? |
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QB does not accept line breaks. We have purposely
replaced each line break with a space due to the fact that the import
fails in QB when there is a line break. We; however, are continuing
to look into this concern.
Return to Administrative Type Questions
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8. How often should the
admin upload a new .iif file from QuickBooks® to GetMyTime?
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This can be done as often as you like. If you
have new employees, customers, jobs, items, or classes that you want
to appear in GetMyTime, you will need to upload a new file.
Return to Administrative Type Questions
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9. Will my Contractors be
able to use GetMyTime for Time Tracking? |
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Yes. Contractors are most often associated
in Quick Books as Vendors. The Company Info page contains the default
setting to use "Vendors/SubContractors in Time Reporting."
The next time you Update your Quick Book information to GetMyTime
you can select, or confirm that it is already selected, the Vendor
setting to "Yes." This will bring your vendors into GetMyTime
and allow them to to be activated by the administrator and then enter
time as any other employee. Their information will also be available
for the Searches and Reports.
Return to Administrative Type Questions
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10. How do I add employees?
|
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New employees must first be added inside of
QuickBooks®. Then you must export a new .iif file from QuickBooks®
and upload this new .iif file into GetMyTime. Finally one of the company
admins must log in to GetMyTime and click on the Employee Roster.
Return to Administrative Type Questions
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11. How do I add customers
or tasks to my lists in GetMyTime? |
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As you would with adding new employees, you
must add new customers or tasks inside of QuickBooks®. Then you must
export a new .iif file from QuickBooks® and upload this new .iif file
into GetMyTime. After doing this, the new customers or tasks will
appear in GetMyTime..
Return to Administrative Type Questions
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12. Why do I have Stranded
Users? |
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Stranded users occur when employee name information
is changed in QuickBooks®. Any simple change can cause a stranded
user, i.e. the addition or removal of a person's middle initial, a
space being added or taken away, a name change, or the removal of
an employee from QuickBooks®. When this happens, GetMyTime and QuickBooks®
have a discrepancy which needs to be resolved. To resolve this issue,
the stranded user must be removed.
Return to Administrative Type Questions
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13. How do
I remove a stranded user? |
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To remove stranded users that have had
any type of name change in QuickBooks®:
1. Go to the bottom of the Stranded Users Page
2. In the First Drop Down ''Replace Original User ID'' - Select
the User whose name has changed.
3. In the Second drop down ''With User'' - select the user that
the stranded entries need to be integrated with.
To remove stranded users From GetMyTime that
have been removed from QuickBooks®:
1. Go to the Admin Menu
2. Select option 9 ''Delete Time Entries''
3. On the ''Delete time entries'' page keep all the drop down entry
defaults.
4. Select the ''All Previous Users'' radio button
***Please Note: If an employee leaves your
company and you still want to keep their time entries you should
disable their account with GetMyTime and Leave them in QuickBooks®.
You should not import their time into any other account. This will
cause the other users setting to be overwritten.
Return to Administrative TypeQuestions
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| Compatibility Questions |
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1. Can this software be used
with Quicken? |
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No. Quicken is Intuit's financial software
intended for personal use. There are no time keeping functions included
in Quicken. If you are running a business of any kind, you should
really purchase QuickBooks® or QuickBooks® Pro. Note: The timer module
only works with QuickBooks® Pro.
Return to Compatibility Questions
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2. Can this service be used
on a Mac? |
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GetMyTime can be used on any computer with
an Internet connection, including Mac and Linux. However, you must
have a copy of QuickBooks® Pro running on a PC to use the time keeping
features. The Mac version of QuickBooks® does not support any time
keeping features. While time can be exported from a Macintosh computer,
we have not attempted to import time to a Macintosh version of QuickBooks®.
Return to Compatibility Questions
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3. What version of browser
should I be using? |
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For time-trackers, GetMyTime supports browsers
at least as far back as version 3 of Netscape Navigator, Microsoft
Internet Explorer and AOL (Windows & Macintosh operating systems).
Version 4+ browsers are recommended. GetMyTime has also been tested
on Linux, using Netscape 4.7. In order to initially set up an account,
you should have at least version 4 of AOL, Internet Explorer or Netscape
Navigator to upload your company file to the GetMyTime site.
Return to Compatibility Questions
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4. Do I need to have Cookies
and/or JavaScript enabled in my Browser? |
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Both Cookies and JavaScript need to be enabled
to make GetMyTime work properly. Many of the features of GMT depend
of JavaScript. Each of these settings may be automatically set in
your Browser; however, if you have turned them off in the past, you
will need to turn them back on. To turn these setting on, you will
need to go to the Internet Options settings. In the Security Section
under the custom settings, you will find both the Cookies and the
Scripting areas. You should enable the settings for each of the sub
areas within Cookies and Scripting.
Return to Compatibility Questions
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5. What Versions of QuickBooks®
will GetMyTime work with? |
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| QuickBooks® Enterprise |
QuickBooks® Premier |
QuickBooks® Pro |
2011
2010
2009
2008
2007
2006
2005
2004
2003
2002
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2011
2010
2009
2008
2007
2006
2005
2004
2003
2002
|
2011
2010
2009
2008
2007
2006
2005
2004
2003
2002
|
Return to Compatibility Questions
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| Support Questions |
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1. Is there a way for me
to know when there are new improvement to GMT? |
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On the Profile page you can select 'Yes' for
Receive GetMyTime Announcements. On occasion the GMT administrators
send an announcement of the new developments in GMT and this will
assure you of receiving this information.
Return to Support Questions |
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2. Is there a fee for technical
support? |
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General support through the web site is offered
free of charge through the web site forms and via email for GetMyTime
users. We currently do not offer phone support.
Return to Support Questions |
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3. Can my company install
GetMyTime on our own server? |
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GetMyTime is only available as a subscription
based service. There are currently no plans to offer the service as
a stand alone, downloadable application. A subscription based service
allows us to make new enhancements immediately available to all users.
Additionally it allows us to troubleshoot any technical issues more
expeditiously.
Return to Support Questions |
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4. Is it possible to have
someone call me? / Is there a number I can call? |
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At this time, GetMyTime does not offer Phone
Support. One of our goals at GetMyTime is to provide quality service
at an affordable price. We look for many ways to keep our costs to
an absolute minimum. Providing sales and technical support via the
web is one of the ways that we're able to keep our prices so low.
We welcome your questions via email or through our web forms on the
site. We do our best to get you a response within 1 business day.
Return to Support Questions |
| Billing Questions |
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1. What methods of payment
do you accept? |
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We accept only VISA, MasterCard.and American
Express.
All clients will be billed automatically on the first of every month.
Return to Billing Questions |
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2. I've been using the free
trial and love it. I want to subscribe to the service - how can I
do this? |
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It's easy. One of your company admins needs
to log in to GetMyTime, click on the "Payment Screen" link in the
Admin Menu, and enter your VISA or MasterCard information. Your card
will automatically be charged the appropriate amount on the first
of every month. You will receive an email confirming the amount charged.
Return to Billing Questions |
